What to do if you need to cancel or move a course.
If you cannot attend, contact your branch or partner as early as you can, before the course starts. Tell them your name, the course and the reason.
Refunds or credit towards another course are decided case by case by Safety Talk and confirmed in writing. Fees for a course that has been completed, assessed or certified are generally not refundable.
If Safety Talk cancels a course or cannot provide it, you will be offered a full refund or a place in another batch, whichever you prefer.
If you were charged by mistake or twice, tell us with your payment reference and we will correct it.
Refunds are made by the same method as the original payment, or by credit to your branch account where that applies.
If you are not happy with a decision or with our service, write to info@safetytalkworld.com with the details. We will review it and reply.
Last updated: 31 October 2026
